Specialist Reservations Admin – Las Vegas, NV

Job Type: OTHER
Job Category: Revenue
Location: Las Vegas, NV
Posted Date: 2024-11-20
Company: Hilton Grand Vacations

Job Description

As a Reservations Administrative Specialist at Hilton Grand Vacations, you will play a crucial role in ensuring seamless and detailed operations within our reservations department. This is an outstanding opportunity to join a world-class team in the heart of Las Vegas, NV. If you are an ambitious individual with a passion for delivering outstanding service and proven expertise in information technology, we want you on our team. 

Job Functions: 

  • Process a variety of transactions in Clarity, other internal systems, and third-party systems with outstanding precision and attention to detail. 
  • Maintain adherence to departmental quality and precision standards, actively seeking feedback and mentorship to consistently surpass performance expectations. 
  • Proactively participate in team meetings and feedback sessions, contributing positively to our collaborative work environment. 
  • Immediately notify the Supervisor of any issues with computer equipment, Clarity, I3, and other systems to support maximum efficiency and productivity. 
  • Adhere strictly to assigned shift schedules, including breaks, lunch, and task assignments. 
  • Actively support new team members during their onboarding and training, offering product knowledge, sharing standard methodologies, and providing general support to peers. 
  • Align with customer information and data security processes to ensure the highest level of data integrity. 
  • Respond to phone calls, emails, and requests for call-backs within established response time standards, ensuring outstanding customer service. 
  • Resolve issues or complaints by conducting detailed research, identifying solutions, advancing matters to the Supervisor when necessary, and ensuring timely implementation. 
  • Complete all required company training and compliance courses as assigned, maintaining adherence to company standards and policies. 
  • Perform other related duties as assigned to support the overall success of the team. 
Qualifications

What are we looking for? 

  • Strong capability to understand and follow both oral and written directions. 
  • Proficiency in accurate business English and office practices. 
  • Excellent communication skills to effectively interact with internal and external customers. 
  • Proven ability to analyze and resolve problems, maintaining effective working relationships. 
  • Computer proficiency in Microsoft Word, Excel, and Outlook. 
  • Strong knowledge of developing and implementing business strategies. 
  • Capacity to interpret and build policies, procedures, and manuals with outstanding clarity. 
  • Outstanding customer service skills. 
  • Proficiency in time management, with the ability to coordinate and prioritize various tasks. 
  • Initiative and adaptability to effectively respond to changes. 
  • Ability to recognize emergency situations and take appropriate action. 
  • Proficiency in interpreting and crafting spreadsheets. 
  • Good judgment and the ability to work autonomously with minimal oversight. 
  • Strong analytical and problem-solving skills. 
  • Flexibility to perform a variety of duties, often switching between tasks of different natures with impending deadlines. 

EOE/Disabled/Veterans 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We offer reasonable accommodation for individuals with disabilities during the job application and interview process, as well as for performing essential job functions and receiving employment benefits and privileges. Contact us to request accommodation. 

 

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