Retail Operations Manager – South Elgin, IL

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! 

Retail Operations Manager 

About Life at PetSmart 

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. 

 Benefits that benefit you 

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings: 

• Paid weekly  
• Flexible schedule  
• Health benefits: medical, dental, vision 
• 401k 
• Tuition assistance  
• Associate discounts and perks 
• Paid time off for fulltime associates 
• Career pathing 
• Development opportunities 

The impact you’ll make 

The Retail Operations Manager, or as we call it, the ‘Process Leader’, you’ll have shared leadership oversight of the safety of people and pets, customer experience, inventory management, and financial outcomes within their store. You’ll also be expected to provide exemplary leadership to the store by driving company strategies, achieving targeted results, championing exceptional customer service and efficient execution of the store’s daily business. Our leaders are responsible for driving PetSmart’s vision, mission, values, and strategy within the store. 

• Pet Care Operations & Store Experience- Leads the associate and customer experience and ensures pets in our care are safe and healthy. Accountable for the pet healthcare of store owned pets, including pet care maintenance, and commitment standards on all pet habitats. 

• Store Operations & Inventory Management– Responsible for ensuring proper product rotation and disposal of products when out of date or damaged. Completes prices audit and ensures accuracy of everyday pricing and promotions. Oversight of inventory management process. 

• Brand integrity- Maintain store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures and code of ethics. Ensures a safe environment for our associates, pets, and pet parents. 

• People Leadership-Facilitate the associate experience and supports associate development. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. 

• Expense management-Drive and identify opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies, as well as any other relevant store metrics. 

What we’re looking for 

• Passion for pets and people and the desire to grow a fulfilling career. 
• 2-3 years of retail leadership or experience in a customer-focused environment. 
• High school diploma or equivalent required. Bachelor’s degree preferred. 
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. 
• Proficiency in computer applications and written and verbal communications. 

Do what you love 

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. 

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now! 

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.  

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)  

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law  

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