Customer Support Representative – Tokyo, Tokyo

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Representative, Customer Experience to support the Outdoor Wireless Network (OWN) business segment, which supports the backbone of outdoor cellular and Wi-Fi systems.

How You’ll Help Us Connect the World:

• Order Management – Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc.)
• Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status.
• Provide pre and post order support to customers e.g. Quotations, Lead-time check, Rebates claim processing and etc.
• Respond to all Customer’s enquiries.
• Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs.
• Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Provide support and back-up assistance to peers.
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications for Consideration:

• Bachelor’s degree with a minimum of 3 years of experience in Customer Support, Customer Service, or Order Management, preferably in the IT industry.
• Fluent in Japanese with a high level of English proficiency.
• Excellent communication, negotiation, presentation, and facilitation skills.
• Exceptional attention to detail, time management, and organizational skills.
• Ability to collaborate effectively across virtual functions and teams.
• Strong ability to prioritize workload to meet challenging deadlines.
• Capable of multitasking efficiently and working well under pressure.
• Proficiency in Microsoft tools, especially Excel and Outlook.
• Prior knowledge of SAP, Business Objects, and CRM Dynamics is advantageous.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what’s next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.

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