Business Operations Supervisor – Orlando, FL

HGV Now Offers Day One Team Member Benefits!

As a Business Management Supervisor you will be responsible for Supervising and review accounting activities of all aspects of resorts, home owners associations, rentals and retail for Orlando Properties.

• Performs financial and accounting activities in support of the HGVC properties to increase internal control, improve revenue, and minimize expense
• Responsible for processing, maintaining accurate and comprehensive information for accounts payable, and accounts receivable.
• Reviews and analyzes the monthly financial statements and provides monthly variance reports.
• Researches, analyzes and resolves accounting issues for guests, owners and internal customers in a timely manner.
• Reviews and evaluates all aspects of the resort’s cash and credit policies and provides recommendations to the Sr. Business Manager for changes as needed.
• Advises and seeks consultation from the Sr. Business Manager regarding problems or areas of concern.
• Develops, implements and supervises internal control procedures for all departments. Assists Sr. Business Manager in creating and maintaining spreadsheet reports on revenue projections, cost, and productivity analysis for the property.
• Supervises and directs the work of Business Management Specialists. Performs personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
• Maintains a positive work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports and mentor for team members interested in Business Operations. Promotes team member empowerment.

Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.

Review and evaluates all aspect of corporate compliance, including policies and procedures governing daily operations at the Resort and the efficiency of the underlying processes and controls across the functional areas of hotel operations.

Ensures that all licenses, permits and insurance policies are current and in compliance with local, state, and Federal laws. Supervises all contracts and agreements and advises hotel management of terms, conditions and benefits. Ensure compliance with financial record retention policies. Collaborate and closely work with internal/external audits and implements agreed upon recommendations.

Work on special projects at manager’s request. Assist with budget preparation and presentation