Applications Engineer/HVAC Technical Support – Westfield, MA

Scope of Position:

Responsible for having a deep and technical understanding of Mestek designed controls, their associated HVAC products, our customers’ applications, and for using this understanding to assist the MTI Controls Group by providing technical support, driving product definition, and taking the Company and its products to market. Also responsible for verifying proper control operation, maintaining product documentation, and extending the Company’s competitive advantages through product and technical training.

Essential Duties and Responsibilities:

• Provide technical support for customers and representatives
• Maintain an expert level of product knowledge and application
• Create and maintain operation manuals and application documentation
• Collaborate with the Engineering team to identify issues and opportunities
• Correct application issues with hands-on job site visits
• Resolve customer application problems in a timely manner
• Perform other similar or related duties as required or requested

Position Requirements:

• College degree or a Tech School certificate in HVAC
• Knowledge of the operation of HVAC products and applications
• Familiarity with communication protocols commonly used in the HVAC industry (BACnet, LonWorks, Modbus, N2)
• Experience with relay logic and analog control signals: 0-10V, 4-20mA
• Ability to use computer software including Word, Excel, Outlook, and PowerPoint
• Excellent interpersonal skills and the ability to collaborate with a diverse range of professionals
• Ability and willingness to work directly with customers on resolution of complex technical issues
• Well-organized and self-motivated with excellent analytical and communication skills
• Excellent public speaking and presentation skills
• Ability to travel nationally on an as-needed basis