Romeoville, Illinois
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.
Key Job Responsibilities ​
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceÂ
Ensure compliance with all insurance client requirements, processes and metricsÂ
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and deliveryÂ
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store ManagerÂ
Maintain the store’s KPI’s by maximizing role performance
Uphold the company’s Core Values : Honesty, Integrity & Respect
Education and/or Experience Required ​
Knowledge of Repairs and OE GuidelinesÂ
High School Diploma or equivalentÂ
Awareness of where to look for answersÂ
Basic Computer SkillsÂ
Compliance for DRP’s Minimum of 1-year experienceÂ
Must be willing to complete I-CAR TrainingÂ
Valid Driver’s License
Required Skills/Abilities ​
Awareness of where to look for answersÂ
Basic Computer SkillsÂ
Compliance for DRP’s Minimum of 1-year experienceÂ
Must be willing to complete I-CAR TrainingÂ
Valid Driver’s LicenseÂ
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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